Need help? See the information below. If you would like further assistance, contact us.
When you log into your account click "My Account" in the top right hand corner. Then click "Update Dependents". Adjust the "Number of Household Dependents" to the desired number and fill out all corresponding fields.
Once submitted, your status will be updated to "Awaiting Verification" and our Team will reassess you account and confirm via email.
There are 3 colours associated with Fee Assist: Blue, Orange, and Pink.
If you are given a colour in your account, this means you qualify for Fee Assistance through the system. At this time, Health and Wellness locations service Blue and Orange and YMCA Camps service all 3 colours.
Your assigned colour indicates a percentage reduction from full fees, which varies across programs.
If your account says "Unable to Verify", this means we need more information. Please check your email associated with your account, as we have sent a message asking for clarification or more information to complete your account verification.
If your account verification status says "Awaiting Verification", this means we have not checked your account yet. Please be patient, as we will get to your account as soon as possible. Please wait for an email that will either: ask for more information in order to verify your account, OR state that your account has been verified.
Your account has been verified if:
1. You have received an email stating you have been verified; AND
2. Your account status says "Verified". You can check this by logging into your account and scrolling down to "Quick Info" on the right hand side of the page.
The Fee Assist system requires you to have an email address. If you do not have an email, then you can create a free email account. Here are some links to get you started:
For printed copies you can:
1. Take a picture of your forms, and upload them to your application; or
2. Scan your forms to your computer via a personal scanner or your local library's scanner, and upload them to your application.
For digital copies you can:
1. upload file from your computer, phone or tablet
The Fee Assist system is compatible with modern browsers on your computer or mobile device. If you're on an older computer and using Internet Explorer or any older browser, we recommended downloading and installing Chrome.
In order to register for a program/service, you need to complete the Fee Assist registration process. Once your account has been verified, you can either:
1. For Health and Wellness (Gym) Memberships: Visit the front desk of your preferred YMCA of Three Rivers locations with your verification email and PIN. Our Membership Experience Team will happily get you signed up for your membership and answer any questions you may have.
2. For Camp: Call 519-699-5100 or email camp@ytr.ymca.ca confirming your completed registration for Fee Assist and provide them with your pin. Our Camping Team will assist you with registration and answer all your questions.
The Fee Assist system will analyze the information you provided and determine your eligibility level. This will be provided to you as a colour shown on you pin card.
