Need help? See the information below. If you would like further assistance, contact us.
Frequently Asked Questions
Can Participating Organizations see my personal information?
The information you provide will be visible only to the Participating Organizations you give permission to view through your application.
Participating Organizations can access this information when you provide them with your Fee Assist PIN code.
Does my application expire?
Yes, you will need to renew your information annually. The portal will send a reminder email to you at renewal time.
How do I add my family members to my account?
When you log into your account there will be a blue bar across the top with a link that asks you to complete your “My Family” page.
If that is not there, then you can go to “My Account" in the top right corner, and scroll down to “My Family”. This will get you to the same page to add the rest of your family members.
How do I get my Notice of Assessment?
Use My Account to view and print your notices of assessment and reassessment that were issued after February 9, 2015. You can also view and print detailed summaries of notices of assessment or reassessment issued between 2004 and February 9, 2015.
Use MyCRA mobile application to view your notices of assessment and reassessment for the current year and up to three prior years. Only those processed after February 9, 2015 are available for viewing here.
We use this to verify:
- Your name
- Your family size
- Confirmation children are 18 or under, and adults are over 18
- Marital status (confirming size and income sources)
- Total family income (Line 150)
How do I know if I have been verified?
Your account has been verified if:
1. You have received an email stating you have been verified; and
2. Your account verification status says "Verified". You can check this by logging in to your account, and checking the box on the left side of the page. This will provide you with your account status information.
How do I know if I qualify?
The Fee Assist system will analyze the information you provided and determine your eligibility level. This will be provided to you as a colour shown on you pin card.
How do I register for a program?
In order to register for a program, you need to complete the Fee Assist registration process. Once your income has been verified in the system, you can contact a Participating Organization. Notify the Organization that you have completed registration for Fee Assist and provide them with your pin. The Organization can then register you for a program.
How do I upload pictures of my documents to my account?
If you are using a cellphone, you can take a picture of the documents and save them to your pictures folder. Then you can open the internet and log into your feeassist.ca account. Then go to “My Information” (under the “My Account” tab at the top). You can then scroll down to where you inputted your income information and click the “Upload” button. This will open up to your phones picture folder to find the photo you took.
If you are using a tablet, this will be the same as for a cellphone.
If you are using a laptop, here is a link for how to take a picture of the documents using your laptop's camera. https://www.wikihow.com/Take-a-Photo-by-Camera-on-a-Laptop.
How will I know which programs and services I qualify for?
When your account is complete, you will be given a colour on your pin card. The colour corresponds to the fee assistance discount you qualify from Participating Organizations that offer your specific colour. In your account, you can view a listing of Participating Organizations that provide fee assistance for your colour. Contact the Participating Organizations directly to see which programs you can register for.
What browsers does this site support?
What does my colour mean?
There are five colours associated with Fee Assist: Blue, Orange, Pink, Purple, and Yellow.
If you are given a colour in your account, this means you qualify for Fee Assistance through the system. Please note that participating organizations do not offer fee assistance for all colours.
To see a listing of organizations that provide fee assistance for your colour, please log into your account, then go to "My Account", and click "My Organizations". This will show you a full listing of organizations that provide fee assistance for your colour. Once you have found an organization you would like to attend that serves your colour, you may contact that organization to start your membership and/or program.
What if I do not have any income documents?
Fee Assist can only verify your account from Canadian income documentation. Unfortunately, this system only works for the majority of people. So, if you do not have any documents with line 150, then there are two options:
1. We can leave your account unverified until you receive Canadian tax documents. This means you won’t be able to receive fee assistance through our system until you have uploaded your newest income documentation.
2. You can visit one of our participating organizations and explain your situation (that you do not have any income documents). The organizations may give you other options to receive fee assistance. It is not a guarantee, but you are welcome to try.
What if I don't have an email?
The Fee Assist system requires you to have an email address. If you do not have an email, then you can create a free email account.
Here are some examples to get you started:
What if I don't qualify?
If you don't qualify for the Fee Assist system, then an administrator will contact you for further information about next steps.
What if I only have printed copies of my forms?
If you only have printed copies of your T1 General, and/or your Notice of Assessment, then you can:
1. Take a picture of your forms, and upload them to your application; or
2. Scan your forms to your computer via a personal scanner or your local library's scanner, and upload them to your application.
What information do I need to provide?
To complete the registration process you will need to provide your name and address, as well as the name and birthdates of your children. You will also need to refer to your most recent copies of your T1 General and/or Notice of Assessment for all the adults in your household.
We use these to verify:
- Your name
- Your family size
- Confirmation children are 18 or under, and adults are over 18
- Marital status (confirming size and income sources)
- Total family income (Line 150)
Why can't I log into my account?
If you know your username and password, then you can log in on the main page of feeassist.ca, by entering your username and your password.
If you do not have a password, then try looking in all your email mailboxes for an email from FeeAssist. There will be a link to set your new password. Sometimes the emails have been going to junk mail, so please check all email mailboxes.
If you forgot your password, try the “Request New Password” page, to help you reset your password. https://feeassist.ca/user/password
Why does my account say awaiting verification?
If your account verification status says "Awaiting Verification", this means we have not checked your account yet. Please be patient, as we will get to your account as soon as possible. Please wait for an email that will either: ask for more information in order to verify your account, OR state that your account has been verified.
Why does my account say unable to verify?
If your account says "Unable to Verify", this means we need more information. Please check your email, as we have sent a message asking for clarification or more information to complete your account verification.